Right of withdrawal

Right of withdrawal

Consumers have a fourteen-day withdrawal.

Right of withdrawal You have the right to withdraw
from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us ( ZENVITALIS - Waldemar Salonek, Boxbergring 14, 69126 Heidelberg, Germany, info@zenvitalis.de, telephone: 06221-7183142 ) by means of a clear declaration (e.g. a letter sent by post, Fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

You can also electronically fill out and submit your declaration using the explanations and forms that are available for the respective item under “My eBay” under “Buy / Purchase overview”. If you make use of this option, you will be sent a confirmation of receipt of your declaration immediately (e.g. by email).

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fifteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fifteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Right of withdrawal form in PDF format